Terms and Conditions

Customer Service

In the event that you are not satisfied with the ILK Industries Service any complaints should be addressed to
  • By email: lincoln@ilkindustries.com
  • By telephone: +44 131 466 8167
  • By post: Customer Services, Ilk Industries, 31 Argyle Place, Edinburgh EH9 1JT
Products
  • In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full.
  • There is a huge variation in the representation of  colours and resolution between computer monitors, therefore we can not guarantee the colours you see on your monitor are an accurate representation of the colour of the products themselves.
Pricing
  • Prices listed on the website are valid for a maximum of 14 days of submitting your purchase form.  Prices may change but this should not affect an already ordered product.
  • Prices include VAT for deliveries within the UK and Ireland but exclude delivery (currently £1.50).
Delivery
  • We charge delivery of £1.50 within the UK, Ireland, Isle of Man, Channel Islands and USA. If you request delivery to more remote areas which are not normally delivered to by us you will be advised of any additional charges as soon as possible upon receipt of your Order Form.  Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
  • Whilst we agree to use all reasonable endeavours to ensure that delivery is as swift as possible you acknowledge that actual delivery will be via a third party courier or postal service and in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full. Orders fulfilled via courier or postal services will be despatched the day prior to the nominated delivery date.
  • In respect of orders outside the UK, Channel Islands and Ireland, delivery shall be made as soon as is reasonably practicable but a delivery date cannot be guaranteed.
  • In the instance of there being difficulties in delivering your order to the intended recipient we (including the third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form.
  • When placing your order you are able to specify further delivery information using the ‘Delivery Information’ field provided. This is intended to provide further guidance to the party delivering your order which isn’t included within your address information; for example to specify floor number. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.
Returns
  • We’re happy to refund you in full for any goods that you return within 14 days of receipt when accompanied with a returns number. Goods must be in a re-sellable condition.
  • We are not responsible for any costs incurred in returning goods to us unless we feel that we have sent the goods in error, i.e. if we send you the wrong size. In the event of us accepting responsibility for sending goods not ordered by you, we will refund the cost of returning the goods to us.
  • Goods should not be sent back to us without first contacting ILK Industries as described above, who will issue you with a returns number.
  • We may refuse to accept returns not accompanied with a returns number.
  • Refunds can only be made to the Paypal account that made the original transaction.
  • These terms and conditions do not affect your statutory rights.